Our Privacy Core Principles
How We Protect Your Information at fcasino
All your personal and financial data is protected with 256-bit SSL encryption, keeping it inaccessible to any unauthorised party.
Fcasino never sells your personal data to third parties, and it is not shared beyond what is required by law.
You have the right to request access to, correction of, or deletion of your data. fcasino processes such requests within 30 days.
Data is stored on secure servers and subject to regular security audits. No unnecessary data is retained.
Only the information necessary to provide our services is collected. We never ask for data we don't need.
In the event of a security incident, fcasino will notify affected users within the required timeframe and take all necessary action.
1Scope & Application
Fcasino's Privacy Policy applies to our website, mobile app, and all related services. By using any fcasino service, you agree to this Privacy Policy.
We believe privacy is a fundamental right. From day one, fcasino has operated on a "privacy-first" principle — meaning user privacy is built into every system and process before anything else.
This policy has been written in plain language to make it easy for Bangladeshi users to understand. We have made every effort to explain each point clearly, without unnecessary legal complexity.
This policy is updated periodically. The date of the latest revision is shown at the top of the page. For significant changes, fcasino will notify you via your registered email address.
2What Types of Information We Collect
Fcasino collects two types of information — what you provide directly, and what is collected automatically.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identifying Information | Full name, date of birth, NID number | KYC Verification & Age Confirmation |
| Contact Information | Email, phone number | Account Communication & Security |
| Financial Information | Mobile Banking Number | Deposit & Withdrawal Process |
| Transaction History | Bet amount, date | Account Records & Dispute Resolution |
| Device Information | IP, Browser, OS | Security & Fraud Prevention |
| Usage Data | Browsing History | Experience Enhancement |
Fcasino does not collect any information beyond what is listed above. Sensitive data — such as religious beliefs, political opinions, or health information — is never collected.
3How Information Is Collected
Fcasino collects information through the following methods:
Registration & KYC Forms
When opening an account, you directly provide your name, email, phone number, and date of birth. Identity document details are collected during KYC verification.
Automatic Tracking
When you use fcasino, device information, IP address, and browsing history are automatically collected via cookies and log files.
Payment Processing
Transaction details from the payment gateway are recorded in fcasino's system whenever a deposit or withdrawal is made.
Customer Support
When you contact support via live chat or email, those conversations are recorded for future reference.
4How and Why Your Information Is Used
Fcasino uses the data it collects solely for defined purposes. No information is ever used beyond its intended scope:
- Account Management: Registration, login, password recovery, and account verification.
- Financial Services: Maintaining records of deposits, withdrawals, and transactions.
- Security & Fraud Prevention: Detecting and preventing suspicious activity.
- Legal Compliance: Compliance with KYC and AML (Anti-Money Laundering) regulations.
- Customer Support: Troubleshooting and service improvement.
- Personalisation: Tailoring offers and experiences to your preferences.
- Marketing Communications: Sending promotional messages with your consent.
If you no longer wish to receive marketing emails or SMS from fcasino, you can unsubscribe at any time through your account settings. Please note that transactional and security-related messages cannot be turned off.
5Data Sharing & Third Parties
Fcasino does not sell or rent your personal information. However, in limited circumstances, data may be shared with select third parties:
- Payment Providers (Mobile Pay, Nagad, Rocket): To process transactions.
- Identity Verification Services: For the KYC process.
- Cybersecurity Partner: To detect and prevent fraud.
- Government & Regulatory Authorities: In accordance with legal requirements.
Each of these partners is bound by agreement with fcasino and may only use your information for the specified purpose. They are not permitted to use or retain your data for their own purposes.
6Cookies & Tracking Technologies
Fcasino uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help personalise your experience.
Fcasino uses three types of cookies:
- Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
- Functional Cookies: To remember your preferences (language, time zone, etc.).
- Analytics Cookies: To understand which parts of the site are used most. These can be disabled.
You can delete or block cookies at any time through your browser settings. Keep in mind that disabling cookies may affect the functionality of certain features on the platform.
7Data Retention Period
Fcasino collects only the information it needs and retains it only for as long as necessary. Our data retention policy is outlined below:
- Account Information: For the duration of active account use and up to 5 years after account closure.
- Financial Transaction Records: Up to 7 years, as required by law.
- KYC Documents: 5 years after account closure.
- Log Files & Device Information: Up to 90 days.
- Support Conversations: Up to 2 years.
Once the applicable retention period expires, data is securely deleted or anonymised so that you can no longer be identified.
8Your Rights
Regarding your personal data on fcasino, you have the following rights:
Right to Access
You can request to know what information fcasino holds about you.
Right to Rectification
You may request correction of any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Object to Processing
You may object to your data being used for marketing purposes.
Data Portability
You can request a copy of your data in a portable format.
Restriction Request
You may request that we restrict the processing of your data under certain circumstances.
To Exercise These Rights privacy@fcasino.app Send us an email. fcasino will respond within 30 business days.
9Child & Minor Protection Policy
Fcasino's services are intended strictly for users aged 18 and above. We do not knowingly collect or process any information from minors.
If we discover that anyone under the age of 18 has created an account, that account will be closed immediately and all collected data will be permanently deleted.
If you suspect a family member — particularly a teenage child — is using fcasino, please support@fcasino.app-. We'll act promptly.
10Policy Changes & Updates
Fcasino may update this Privacy Policy from time to time. Notifications will be provided based on the nature of the changes:
- Minor Changes: The last updated date at the top of the page will be revised accordingly.
- Moderate Changes: A banner notice will be displayed on the platform.
- Major Changes: You will be notified separately at your registered email address, and where applicable, your consent will be requested again.
We recommend visiting this page regularly to stay up to date with our latest policies.
11Contact & Complaints
For any privacy-related questions, concerns, or complaints, please reach out to our dedicated team:
We take every concern seriously and are always committed to resolving issues promptly.
General FAQ
Your Information In Safe Hands
Fcasino takes your privacy seriously. Enjoy betting in a secure environment — we're always here for you.